• Serve as the primary point of contact for potential clients, responding to inquiries via phone, email, and chat with professionalism and discretion
• Conduct timely and strategic follow-ups to guide potential clients through the admissions decision-making process
• Identify client needs and collaborate with the medical team to create personalized, high-touch treatment plans
• Coordinate and oversee the full admissions process—from initial consultation through treatment planning to discharge
• Manage and support the discharge process, ensuring smooth transitions and appropriate follow-up care
• Preparing offers, invoices, reports, and performance statistics with precision and timeliness
• Build and maintain strong relationships with existing business partners while actively acquiring new ones, including doctors, clinics, and treatment centres
• Represent the organization at events and fairs, professionally promoting services and expanding brand reach
• Support marketing and brand management efforts by providing client insights and contributing to outreach initiatives

• Degree in Human Sciences, Psychology, or a related field; a background in healthcare is a strong asset
• Minimum 5 years of experience in a client-facing sales role, ideally within the luxury, healthcare, or life sciences sectors
• Fluent in English (spoken and written) — mandatory. Additional languages are a plus
• Proven ability to engage and convert high-net-worth (HNW) and ultra-high-net-worth (UHNW) individuals into premium service clients
• Demonstrated efficiency, excellent communication skills (both verbal and written), and a professional, dynamic presence
• Strong team player with a goal-oriented mindset and flexibility regarding working hours
• High levels of empathy, confidence, adaptability, persistence, emotional intelligence, and resilience
• Proficiency in MS-Office suite and experience with electronic health records systems preferred
• Eligibility to work in Switzerland

We offer a dynamic and supportive international work environment where you will collaborate closely with both clinical and administrative teams. In this role, you will be instrumental in delivering a seamless, high-quality experience for our clients—from initial contact through to discharge. You will thrive in a professional culture that values clear processes, mutual respect, and continuous development, all supported by attractive employment conditions.