Senior Client Relations and Admissions Manager

Permanent employee, Full-time · Kusnacht Practice - Zollikon

What are we looking for
The Kusnacht Practice is currently seeking a Senior Client Relations and Admissions Manager. In this role, you will serve as the first and primary point of contact for prospective clients, playing a pivotal role in guiding their decision to engage in treatment. You will ensure a seamless and highly personalised experience — from the initial inquiry through to post-treatment discharge — with every step handled with empathy, precision, and discretion.

Your ability to engage discerning individuals, establish trust, and confidently support their decision-making process will be essential to delivering our mission of excellence in care and service.
Your Responsibilities
  • Serve as the primary point of contact for potential clients, responding to inquiries via phone, email, and chat with professionalism and discretion
  • Proactively and empathetically guide prospective clients from first contact through to engagement, offering clarity and reassurance throughout their journey
  • Identify client needs and collaborate with the medical team to create personalized, high-touch treatment plans
  • Coordinate and oversee the full admissions process—from initial consultation through treatment planning to discharge
  • Manage and support the discharge process, ensuring smooth transitions and appropriate follow-up care
  • Preparing offers, invoices, reports, and performance statistics with precision and timeliness
  • Build and maintain strong relationships with existing business partners while actively acquiring new ones, including doctors, clinics, and treatment centres
  • Represent the organization at events and fairs, professionally promoting services and expanding brand reach
  • Support marketing and brand management efforts by providing client insights and contributing to outreach initiatives
You are/have
  • A minimum of 5 years’ experience in a sales-driven, client-facing role, ideally within the luxury, healthcare, or life sciences sectors
  • Degree in Human Sciences, Psychology, or a related field; a background in healthcare is an advantage
  • Fluent in English (spoken and written) — mandatory. Additional languages are a plus 
  • Demonstrated success in engaging with high-net-worth (HNW) and ultra-high-net-worth (UHNW) individuals, building trust and confidence to convert relationships into premium service engagements
  • A sophisticated and results-oriented communicator with the ability to inspire confidence and guide decision-making at the highest level
  • Demonstrated efficiency, excellent communication skills (both verbal and written), and a professional, dynamic presence
  • Strong team player with a goal-oriented mindset and flexibility regarding working hours
  • High levels of empathy, confidence, adaptability, persistence, emotional intelligence, and resilience
  • Proficiency in MS-Office suite and experience with electronic health records systems preferred
  • Eligibility to work in Switzerland
What we offer

We offer a dynamic and supportive international work environment where you will collaborate closely with both clinical and administrative teams. In this role, you will be instrumental in delivering a seamless, high-quality experience for our clients—from initial contact through to discharge. You will thrive in a professional culture that values clear processes, mutual respect, and continuous development, all supported by attractive employment conditions.

Contact Information
If you are interested in this opportunity and feel it matches your skills and career goals, please send us your application in English, including your CV, letter of motivation, salary expectations, and earliest availability.
About us
At The Kusnacht Practice, we are passionate about helping clients make sustainable life changes. The Kusnacht Practice is renowned for its absolute, dedicated attention and precision, honesty and transparency in a warm and empathetic environment for all. We are a young, dynamic, rapidly growing business that is highly adaptable and constantly evolving. A career at The Kusnacht Practice means challenging yourself to always see opportunities, think bigger, and go the extra mile in caring for our clients and our team.
We are looking forward to hearing from you!
Thank you for your interest in The Kusnacht Practice AG and Atrium Group AG. Please fill out the following short form. Should you have difficulties with the upload of your data, please send us an email to hr@kusnachtpractice.ch
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